Cultivate
kingdom content, automated
This Refund Policy explains when and how Cultivate Social LLC ("Company," "we," "us," or "our") issues refunds for Cultivate Social subscriptions. This policy is part of and incorporated into our Terms of Service.
Short version: Subscriptions are non-refundable except in the specific cases described below. Cancel anytime — you keep access through the end of your paid period. For service failures on our end, we'll make it right.
Cultivate Social subscriptions (Solo, Creator, Agency) are billed monthly in advance through Stripe. When you subscribe, you are purchasing access to the Service for the full billing period — one calendar month from your billing date. Access continues until the end of that period regardless of how much you use the Service.
You may cancel your Cultivate Social subscription at any time from your account dashboard or by emailing support@cultivate-social.app. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until that date. We do not charge cancellation fees.
After cancellation takes effect, your account will be downgraded and you will no longer be charged. Your content and data will be retained for 30 days, after which it will be removed from our active systems as described in our Privacy Policy.
Because Cultivate Social is a digital subscription service with immediate access upon payment, subscription fees are generally non-refundable. We do not offer pro-rated refunds for cancellations mid-period or for unused features within a billing period.
We will issue a full or partial refund in the following circumstances:
If Cultivate Social experiences a verified outage or material failure caused by our systems — not by third-party providers such as LinkedIn, Meta, Anthropic, or Stripe — that prevents you from using the Service for 72 consecutive hours or more within a billing period, you are eligible for a pro-rated credit or refund for the affected days.
If you were billed more than once for the same billing period due to a technical error on our part, we will refund the duplicate charge in full within 5 business days of confirmation.
If you are a first-time Cultivate Social subscriber and are not satisfied with the Service for any reason, you may request a full refund within 7 days of your initial subscription date. This applies to your first subscription period only and may not be used more than once.
If you believe your account was charged without your authorization, contact us immediately at support@cultivate-social.app. We will investigate and, if confirmed, refund the unauthorized charge and secure your account.
To submit a refund request, email support@cultivate-social.app with the subject line "Refund Request" and include the following:
We will respond within 5 business days. Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days depending on your card issuer.
We ask that you contact us directly before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly through our support team. Initiating a chargeback without first contacting us may result in the suspension of your account while the dispute is pending.
If you upgrade your subscription plan mid-cycle, you will be charged the pro-rated difference for the remainder of the current billing period. If you downgrade your plan, the change takes effect at the start of your next billing period — you are not credited for the difference in the current period.
We may update this Refund Policy from time to time. Material changes will be communicated by email and by updating the "Last updated" date above.
Questions about billing or refunds? Email us at support@cultivate-social.app.
Cultivate Social LLC
Dallas–Fort Worth, Texas